Online Mailorder / Pickup Sales only. We do not have a public showroom. 
Please order online and choose the IN-STORE-PICKUP shipping option if you would like to pick up at our warehouse in Calgary.
Pickup orders are typically ready within 1/2 to 3/4 hr, we will TEXT you to confirm that your order is ready for pickup, so please use your cell phone number when ordering. 
Your order will then be ready for curb side pickup. 

 

SHIPPING

 

Concept one inc. ships exclusively within Canada and the continental USA. 

 

FREE SHIPPING OPTION FOR RETAIL CUSTOMERS :

- Free ground shipping is available to Canadian destination orders of $199.00 CDN before tax on items that can be added to the shopping cart. Delivery time is 7-15 business days. 

- Oversize or heavy items may not ship for free. We will contact you as soon as possible if your order will have shipping charges to discuss.  

- Free shipping is available to most postal codes. We reserve the right to cancel the offer to remote locations or any area with surcharges for delivery.

- In most cases, free shipping is not applicable to sale items.  

- Orders that qualify for free shipping will not automatically be set to the Free Shipping option, you must click on the option in order to recieve it.

- Free shipping is not applicable to wholesale accounts. 

 

 

For USA customers:

- Occasionally USA Customs will request your Business ID or receiver's Social Security Number.  If this is the case we will contact you so that we can forward this info to UPS. If the info is not supplied the shipment will be denied entry into USA and will be returned to us. We can refund the price of the product however you will be responsible for the shipping cost to and from the border.  Simply put, if you supply the required info when required your order will clear customs and arrive at your location without issue.

NOTE :  We ship orders out as quickly as possible, typically within 1-3 days due to large volumes during busy season.  This includes EXPRESS & PRIORITY shipments. 

We reserve the right to cancel an order we feel is fraudulent or dangerous. 

 

ORDERS:

Orders placed CANNOT be modified after they have been placed, please double check your cart before checkout.  We do not have access to your credit card details to add an item. 

Please carefully choose your shipping method, we CANNOT change this after the fact.  

Orders that are processed cannot be modified in any way.

We reserve the right to cancel any orders at our discretion.

We reserve the right to cancel an order we feel is fraudulent or dangerous. 

 

 

PAYMENT

All prices on our Canadian website are in Canadian Dollars.

All prices on our USA website are in American Dollars.

Look at the top of the screen next to the blue search box, this where you can see which site you are on.

We accept the following forms of payment :  Visa or Mastercard.

 

IN STORE PICKUP POLICY

Most items will be ready for pickup within 1/2 to 3/4  hour from the time the order was placed. Specific items may take longer due to inventory and/or availability. Please wait for your in-store order pick up notification text message from us before visitng the store for order pickup. Please confirm our store hours on our "Contact Us" page before visiting us. 

Your order will be available for in-store pick up for seven (7) days from the date the order is ready. If your order has not been picked up within 7 days, it will be cancelled and refunded. Orders that are not picked up are subject to a 10% restocking fee, deducted from the refund of the transaction. 

We hope you are completely satisfied with your order, but if you need to cancel any items(s), let us know. For your convenience, you can contact our store directly at mailorders@concept1.ca.  We are unable to add additional items to your order after it has been placed. To return any item(s), please email us first info@concept1.ca.  Please refer to Concept-1's current return policy below for details. 

DAMAGES / SHORTAGES 

Although very infrequent, if your order is missing a product, or if you receive a damaged item or damaged package it must be reported to the shipping company immediately, and to Concept One Inc. immediately.   YOU MUST NOTIFY US WITHIN 24hrs OF RECEIVING YOUR PACKAGE. Contact us by email , include clear pictures of what you received / did not receive / and clearly show damages :  info@concept1.ca

This will allow us to remedy the problem for you by submitting a damages claim.
You must take clear photos of the product and packaging and email them to Concept One Inc.
You must keep all packaging materials, boxes, paper, bubble wrap etc.
You will be required to be available for the shipping company to come and view the damaged product and packaging.

DEFECTIVE PRODUCT

If a product you purchased is found to be defective as received you must notify us within 15 days of receiving your delivery.

RETURNS

RETURNS ARE ACCEPTED WITHIN 15 DAYS OF PURCHASE DATE. The purchase date is printed on your receipt. If the parts in question have been modified we will not accept the return.   

If there is a problem with any of your products please contact us immediately at info@concept1.ca.

If you need to return a product please email info@concept1.ca first to obtain a return authorization number (RAN).  We will not accept any returns under any circumstances without a RAN. 

After obtaining a RAN,  your return must be shipping back securely packaged in a box labeled on the outside “CANADIAN PRODUCT RETURN – RAN # ___”.   Return shipping costs are the responsibility of the customer.  Please do not write on the product box directly, kindly add a label with the return details clearly.   You will be subject to a re-boxing fee if its not in a re-sellable state.  $5.00 - $10.00 reboxing fee when applicable

Items that have been ordered and shipped using the FREE shipping option are subject to a 20% restocking fee in order for us to re-coup some of our costs, unless it was our error i.e. incorrect items sent out. 

Returns subject to up to 20% restocking fee. 

Shipping costs are not refundable under any circumstance. 

 

THE FOLLOWING PRODUCTS ARE NOT RETURNABLE (No Exceptions):

Special Order Items.
Electrical Items of any kind.
Carburetors.
Carburetor Jets.
Tools. 
Items on sale, or discounted products.
Fiberglass parts. Carbon Fiber Parts.
Body parts : Example : bumpers, hoods, side skirts, fenders.
Parts that have been installed.

 WARRANTY

Concept One Inc. supports warranties offered by a product’s manufacturer, assuming the following conditions :
Warranties never include reimbursement for labor time, damage to other components, travel time, or shipping cost.
Warranties are only valid to the original purchaser of the product, with original copy of the invoice supplied upon purchase.
We do not offer warranty of any sort for items purchased on sale. Only items purchased at regular price quality for warranty.